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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Danny Mishler

July 23, 2026

5  out of  5
rating by Danny Mishler
"Caroline O’Brien was fantastic to work with! She made the whole insurance process simple and stress-free, found me a great policy, and explained everything clearly along the way. She was responsive, professional, and genuinely cared about making sure I got the coverage that fit my needs. I highly recommend Caroline to anyone looking for excellent service and a smooth insurance experience!"
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Jordan Slater

July 22, 2026

5  out of  5
rating by Jordan Slater
"Caroline was amazing to work with when switching my policy over. Thank you SO much for your kindness and help!!!"
We responded:
"Thank you very much for your review. We truly appreciate your business and support and are glad you had a great experience!"
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Shelayne Scotch

July 20, 2026

5  out of  5
rating by Shelayne Scotch
"Caroline helped my husband and I work on a new insurance policy! She was wonderful. Knowledgable, courteous about our time, and answered all of our questions! We LOVE the James Sater Team at State Farm. By far the best insurance team we’ve ever worked it."
We responded:
"Thank you for taking the time to leave such a great review. We appreciate you working with us and am glad you had a great experience. We're happy we could help and please reach out should you ever need anything! James"
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Kylie Weber

July 20, 2026

5  out of  5
rating by Kylie Weber
"Caroline is the best!!!! She was super sweet and patient! She helped me transfer my policy from LA to FL in under 10 minutes! Highly recommend speaking with Caroline!!!"
We responded:
"Thank you for your great feedback and for working with us! We're glad our team could help and that everything went smoothly and quickly. We appreciate you! James"
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DARRYL JONES

July 17, 2026

5  out of  5
rating by DARRYL JONES
"Agents office staff is extremely professional and courteous."
We responded:
"Hi Darryl, thank you so much for your review and for choosing us. We're thrilled you had a great experience! If you ever need anything, just give us a ring. James"
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Joe Rogers

December 11, 2025

5  out of  5
rating by Joe Rogers
"Having prior experiences with other state farm branches, I was reluctant to go back, even with it being less expensive. I can honestly say that dealing with everyone here at James' office has been a blessing in every way. The service, the courtesy, the all around pleasant manner, I couldn't be happier. I want to give a personal shout out to Katherin B., she is the real MVP and I hope this reaches her! If you needed a push to find new insurance, this is me, pushing with all my might, make that call and see just how much they can do for you!"
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Tamara Bainton

December 9, 2025

5  out of  5
rating by Tamara Bainton
"Katherine helped me to understand my needs and got me into a policy right within my budget!
Thank you State Farm and the James Sater team!"
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Talia Urdanigo, MD

November 16, 2025

5  out of  5
rating by Talia Urdanigo, MD
"Needed help after accident and was able to breathe a sigh of relief with the process after connecting with State Farm. Katherine Bainton made all the difference. Recommend!"
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milani melendez

November 15, 2025

5  out of  5
rating by milani melendez
"Katherine was a delight! Very patient, kind, and knowledgeable. She helped break down everything for someone who’s is new to all of this haha. Recommend this place highly"
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Jordan Ramlogan

November 9, 2025

5  out of  5
rating by Jordan Ramlogan
"I had an amazing experience speaking with Katherine from State Farm! She was extremely helpful, patient, and professional over the phone. Katherine made sure every question I had was answered and helped me accomplish everything I needed without any hassle. It’s rare to find someone so kind and efficient — she truly went above and beyond. I’m really grateful for her help and would highly recommend asking for Katherine if you ever call State Farm!"
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Alayna Penney

October 14, 2025

5  out of  5
rating by Alayna Penney
"This team does a phenomenal job at caring for their customers. I am a very happy client of theirs due to their outstanding customer service and communication."
We responded:
"Thank you Alayna for your positive review! We're happy to hear that you had such a great experience. We strive for excellent customer service in our local office here, and we're very happy to have you as our customer!"
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Ashley Curtin

March 25, 2025

5  out of  5
rating by Ashley Curtin
"It's weird to say an insurance agency is the best, but Katherine and Megan at James Slater's office truly are amazing.

Every single time I call, Megan picks up. Every email is answered, every question is handled, the customer service is just incredible.

We will continue to push as much of our business and personal lines to them as possible."
We responded:
"Hi Ashley, thank you for your kind review. We are very fortunate to have you as a customer and it makes us happy to know you are happy. Please feel free to reach out at any time should you need anything! James"
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Cedrick Esquinas

March 18, 2025

5  out of  5
rating by Cedrick Esquinas
"Katherine is an exceptional agent! She is prompt with her email responses and provides valuable insights and suggestions about your policy.

While I don't typically write reviews, I couldn't pass up the chance to share my appreciation for such exceptional service. Thank you Katherine!"
We responded:
"Hi Cedrick, this is great to hear. Yes, Katherine is one of the best in the biz and she has been with State Farm for almost 30 years. We're grateful to have you as a customer and it makes us happy to know you are happy. Please reach out at any time should you ever need anything. James"
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Breanna Jade

August 6, 2024

5  out of  5
rating by Breanna Jade
"Was directed to Mr. Sater by accident trying to figure out a claim from Orlando. He was extremely personable. He went above in beyond in his customer service providing me with the correct phone number to claims and taking the time to explain Florida laws and insurance as I’m not from here and it was my first fender bender. Let me just emphasize that he is not my agent. I don’t even hold a policy with Statefarm. His customer service exceeded my expectations as the last person had told me to just look it up on Google. Happy google accidentally sent me to Mr. Sater."
We responded:
"Hi Breanna, thank you for taking the time to write this kind review. It was nice speaking with you and I appreciate the mention and I hope that everything goes smoothly with your claim. Feel free to reach out to us again should you need anything or have any further questions. Thanks again!"
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Kimberlee Truesdale

March 4, 2024

1  out of  5
rating by Kimberlee Truesdale
"Been driving for decades! Worst experience with any Insurance company I have ever used! Absolutely horrifying customer service. Yikes! Run away fast!"
We responded:
"Hi Kimberlee, I am sorry to hear about your experience with us. Our agency team aims to provide our customers with a good experience. We are sorry to hear your expectations were not met. Please contact our office during business hours to discuss this further. - James "
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JChris81

February 24, 2024

5  out of  5
rating by JChris81
"Kathrine & Megan are simply amazing! Kathrine never misses anything! James and Co are doing more than a fantastic job for myself/family. Can’t recommend them enough"
We responded:
"Thank you so much for taking the time on a Saturday to share your wonderful experience with us! We're thrilled to hear that Katherine, Megan, and the rest of our team have been able to provide such exceptional service for you and your family. Your recommendation means a lot to us, and we truly appreciate your support! - James"
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Rachel A. Smith

December 21, 2023

5  out of  5
rating by Rachel A. Smith
"I spoke to agent Katherine, Great customer service, her help, patience and experience was all so pleasant and is above and beyond her duty, and it definitely was the only reason why I chose State Farm for insurance, she's an excellent asset to this or any company, she deserves a big promotion 👏; great job and continue being awesome at what you're doing. Thank you 😊."
We responded:
"Hi Rachel, thank you for your kind review and happy to hear that you had a great experience with Katherine and our office. We strive to make things easier for customers, so we appreciate you working with us. If there's anything else you need, give us a call! Thank you - James"
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Christina Marzigliano

December 12, 2023

5  out of  5
rating by Christina Marzigliano
"I highly recommend Kathy, she is extremely helpful and very attentive."
We responded:
"Hi Christina, thank you for your kind and helpful Google review. We always love to hear from our customers, and especially when we know that you've been receiving the proper help. If you ever need anything else, please let us know. Thank you! -James"
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Mommaof2

December 9, 2023

5  out of  5
rating by Mommaof2
"Spoke with Katherine and she was so nice to talk to. She answered all of my questions and made everything easy for me."
We responded:
"Mommaof2, I am ecstatic to learn that you enjoyed speaking with Katherine! I am happy to know that she answered your questions and made the process simple. -James Sater"
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michelle taylor

November 29, 2023

5  out of  5
rating by michelle taylor
"Kathy was a great help during our call, very informative and pleasant, I appreciate her help and look forward to our endeavors now that im going to get insuranced by state farm."
We responded:
"Hi Michelle, thank you very much for your time in writing your Google review. I love hearing from our customers. It's great to hear that Kathy was so helpful and we appreciate you working with us. If you ever need anything, please feel free to give us a call. Thank you! -James"
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janellah afridi

November 22, 2023

5  out of  5
rating by janellah afridi
"Giving credit where credit is deserved! Thank you Kathy for all the help with my insurance concerns!"
We responded:
"Thank you so much for your review, Janellah. I am glad to hear that your insurance concerns were addressed. It is so encouraging to hear back from happy customers. It has been a pleasure serving you, and we look forward to doing business with you as well in the future. Thanks again for choosing my office. -James Sater "
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Jessica R

November 21, 2023

5  out of  5
rating by Jessica R
"I am extremely pleased with this agency. I spoke to Kathy who was very knowledgeable. She patiently addressed all my concerns and provided exceptional service. Highly recommend!"
We responded:
"I am happy to hear that you are extremely pleased with our office. I am thrilled to hear that Kathy addressed your concerns and provided you with exceptional service. Your response serves as motivation for our team to keep raising the bar. - James Sater "
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KM P

November 20, 2023

5  out of  5
rating by KM P
"Had the best experience with Kathy regarding possibly opening a new policy. So easy to talk to and really knew her stuff!"
We responded:
"Thank you for this fantastic five-star review! I will relay your compliment to Kathy, we sure are lucky to have her. If you ever need any assistance with your insurance policies, you know where to find us! – James Sater"
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Sarah Peck

November 19, 2023

5  out of  5
rating by Sarah Peck
"Katherine is awesome!!"
We responded:
"Hi Sarah, it is so encouraging to hear back from happy customers. Your five-star review means so much to the State Farm team and me. I am pleased to learn about your awesome service. We hope to have the opportunity to serve you even better in the future. -James Sater"
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Hgirl920

November 19, 2023

5  out of  5
rating by Hgirl920
"Spoke to Katherine the other day about getting a policy, she was great! So friendly. Really appreciate her going the extra mile for me"
We responded:
"Hi, We appreciate the five-star review! Here at State Farm, we strive to provide you with the best service possible, and I’m so glad Katherine did just that. Contact us if you have any further questions about your policy! -James Sater"